CANCELLATIONS & REFUNDS
- Cancellation by customer will be charged as
+ More than 30 days before the beginning of the
trip: 20% of the total trip cost
+ 15 to 30 days before trip commencement: 50% of the
total trip cost
+ From 7 to 14 days before trip commencement: 75% of
the total trip cost
+ No refunds for cancellations 7 days before the commencement of the journey
- Cancellation by Vietnam Explorer Holidays
The contract between the services rendered by
Vietrantour may be canceled by us for reasons related to a situation
of force majeure, political, health, natural disaster, plane, etc.
In all such instances of cancellation, registrants are fully
reimbursed, but cannot claim any compensation.
INFANT AND CHILDREN PRICES
Free of charge for one child who is under the age
of 4 years old when accompanied by at least two full paying adults
and share the same room with adults.
A tour price of 75% of full paying adult will be
charged for one child from 4 to 11 years old when accompanied by at
least two full paying adults and stays in the same room. An extra
bed is provided without any payment.
Children at the age of 12 or older will be charged as an adult
Please be preprared to show appropriate identification clearly stating the date of birth when confirming the services.
Vietnam Holiday Explore strongly recommends that all
travelers obtain travel and health insurance before taking any of
our tours. International Insurance is not included in our tour cost
but domestic insurance within Vietnam country only.
Please kindly spend some time to read through Vietnam Explorer
Holidays’ terms and conditions. If you need further information, you
are welcomed to email us at email@example.com