By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, Vietnam Explorer Holidays may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

CHANGES OF BOOKING

Transfers: Where you are or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.

Other changes: If you wish to make any other change to your booking at any time (itineraries, transportation, boat, etc.) after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

Treatment of changes by our suppliers: Many of our suppliers, particularly airlines do not permit us to change names or travel dates and impose full or partial charges. We will pass these on to you where applicable. All expenses incurred by Vietrantour in alteration of the booking are to be paid by customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels if any.

INSURANCE

Every tour includes travel insurance, it gives you comprehensive protection VND 100 million. However, we advise them to contact an insurance company in the country of residence. However, it is possible to let us act as an intermediary link between the client and their insurance company.

We highly recommend that you purchase full coverage travel insurance from your country of origin. Insurance provided by us is not applicable where only hotel or flight booking are purchased through Vietnam Explorer Holidays

COMPLAINTS AND CLAIMS

Shall you feel unsatisfied with any service Vietnam Explorer Holidays has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Vietnam Explorer Holidays will not be liable for any claims made later than 15 days after the completion of your tour.

COMMUNICATIONS

You can contact Vietrantour via the web form from Vietnam Explorer Holidays office, email, fax, or phone. If for any reason, you fail to receive any reply from Vietrantour in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Vietnam Explorer Holidays customer service center at info@vietnamexploreholidays.net or phone at (+84) 024 730 5678 immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms and Conditions.

LIABILITY & RESPONSIBILITY

Vietrantour provides tour information and Vietnam Explorer Holidays tour bookings. We publish travel information and services gathered from the selected quality hotels, tour companies & operators. Vietnam Explorer Holidays will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.

We shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by us.

We shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Vietnam Explorer Holidays's control. Neither Vietnam Explorer Holidays nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

We is not responsible for a client's failure to comply with customs regulations.

We is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Vietnam Explorer Holidays reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Vietnam Explorer Holidays has cancelled any tour prior to the commencement of the tour, Vietnam Explorer Holidays is liable for a full refund of the money received from the client.

Many of Vietnam Explorer Holidays tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Vietnam Explorer Holidays, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.

Vietnam Explorer Holidays reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

MODIFICATION OR DISCONTINUANCE OF SERVICE

Vietnam Explorer Holidays reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.

PAYMENT

Full payment of total value by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking. Once a full payment is received it is understood that you have read, understood and accepted all our Terms and Conditions.

CANCELLATIONS & REFUNDS

- Cancellation by customer will be charged as follow:

+ More than 30 days before the beginning of the trip: 20% of the total trip cost

+ 15 to 30 days before trip commencement: 50% of the total trip cost

+ From 7 to 14 days before trip commencement: 75% of the total trip cost

+ No refunds for cancellations 7 days before the commencement of the journey.

- Cancellation by Vietnam Explorer Holidays

The contract between the services rendered by Vietrantour may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc. In all such instances of cancellation, registrants are fully reimbursed, but cannot claim any compensation.

TRANSFER FOR BOOKING ON SHUTTLE BUS

In case you travel by shuttle bus, we will fix and confirm the time with you through email or phone call and you must be ready at that time. If you are late, shuttle bus will NOT wait for you and you must be responsible for your lateness. We will discuss and figure out the best solution for you.

In case you change the hotel, you must inform us as soon as possible and we can change the place of picking you up. If you DO NOT inform us the change, you must be responsible for this.

INFANT and CHILDREN prices

Free of charge for one child who is under the age of 4 years old when accompanied by at least two full paying adults and share the same room with adults.

A tour price of 75% of full paying adult will be charged for one child from 4 to 11 years old when accompanied by at least two full paying adults and stays in the same room. An extra bed is provided without any payment.

Children at the age of 12 or older will be charged as an adult.

Please be prepared to show appropriate identification clearly stating the date of birth when confirming the services.